Question 1: What is your services charges like?

Answer: We charges a flat 10% of the total product price you bought plus the domestic shipping charges. Refer to Shipping for more detail.

Question 2: What mode of payments do you accept?

Answer: We prefer to receive PayPal payment method which also accept Visa, Master Card and American Express. For Singapore customer, a local bank transfer would help you to save cost.

Question 3: what currency should I pay you?

Answer: We accept any currency that is supported by PayPal, and the default currency is U.S dollar.

Question 4: Which countries do you delivery to?

Answer: We are please to help you deliver your product to 182 countries as of current.

Question 4: Which shipping company do you use?

Answer: We use EMS, UPS/DHL and our partner shipping company (lowest in cost) and it’s totally up to your preferred mode of shipper.

Question 5: How long would it take for me to received my package?

Answer: It would have to depend on which courty you are sending your package. In generally, it take about 1 to 2 weeks. Differ from country to country. You can check with our customer support.

Question 6: Can you take pictures of my products so that I know what it looks like before having the package shipped to me?

Answer: Yes. Our buying agent could help you take digital pictures of each item and email to you before shipping. There would be and an additional cost of 2 RMB per image for this service.

Question 7: Is there any insurance for my package?

Answer: You can purchase additional insurance for as low as $2 per $50 RMB worth of product value. Do contact our customer support before you complete your order.

Question 8: I bought multiple item from the same seller, can domestic shipping fee combined?

Answer: Yes. In most case the domestic shipping fee could combined, and you will need pay the domestic shipping fee for multi-items.

Question 9: Is there any minimum orders?

Answer: We calculate the service fee by the goods weight, there is no minimum orders you need to order.

Question 10: What happened when the package was broken during shipping?

Answer: If the item is broken when you receive it, do not sign the package.

Question 11: Which site can you purchase product from?

Answer: We can purchase from taobao.com and other reputable B2C online store in China.

Question 12: Can you help customer  purchase product from China online store?

Answer: We can help you buy almost any kind of products from Taobao.com and from other China store online, but we reserve the final rights to decide which company to by from and assess the risk factor involved.